Not that this review is strictly based on my customer service/intranet experience as I have not yet tried the product. I placed my order 12/27 and selected a delivery date of Jan 2. I assumed there would be no deliveries on New Year's Day and I wanted to get started as soon as possible (I was doing this with a friend who ordered after me and received before). I received an email on Jan 2nd with a tracking number that said the expected delivery would be Friday Jan 5. I reached out to customer service to confirm and to also ask what I selected for my shipping information. If a mistake was on my part I wanted to make sure I didn't make the same mistake for future orders. I did receive an email back within 3 hours (which was fast considering this was after hours). However, the response I got was expected delivery was scheduled Jan 5th. I sent a message back asking the same questions and requesting more information on shipping information (for future reference) and still have not received anything back. I feel pretty confident in my abilities to order things online but I know accidents happen. So I'm most displeased with customer service and/or website interface. I will be willing to revisit my review after I receive my order.