Service was good on despatch, but when order arrived the box was missing a key part. I immediately messaged them (1 week before Christmas) and received no answer. Upon the third chaser they responded to tell me they would look into it (4 days before Christmas so still time to put it right). Eventually they said they will ask the manufacturer and I wouldn't have it resolved before Christmas (2 days before Christmas). All this means I have a gift that is no good, and no time to source a replacement so close Christmas (the £80 tired up notwithstanding) Very frustrated and disappointed; there were multiple options open to them to try and resolve: - refund and replace - despatch the missing part from another item on stock - propel refund to allow me to source the part elsewhere - I would have bought another if a refund for the first was guaranteed after Christmas It just felt like they had no appetite to try and fix it for me promptly. Totally ruined a child christmas, and not even an apology was offered. I could've bought from a less reliable company for less money, but I expected everything to go smoothly with a company as well known.