I have to question these reviews as my experience was absolutely NOTHING like what these reviews would have you expect. Though this is a discount company, nothing could have prepared me for the extreme lack of competence. They are basically the equivalent to fast food real estate. Stephen will present VERY well on the first meeting. Then you will get passed off to a realtor you’ll never meet, who will never see your home and you will never have their direct contact information. It took me a long time to realize her phone number was just a generic line everyone in their office uses, mostly the administrative assistants. My agent never answered calls, and would only text back. So while I thought I was texting and communicating with my agent, it was only a generic line that office assistants were monitoring, not my agent. There was so many issues throughout this transaction, I can’t even begin to list them all here. This was mostly due to their sales premise of getting as many transactions as possible, having administrative assistants do as much as possible, and agents take on as many houses as possible. To say there were issues would be an understatement. -They literally missed at least one offer (that I know of) that took them almost a full day to unearth in the mass dump pile of all their transactions. My agent literally said “I can’t believe she didn’t call me”(even though they are instructed to email only) because she couldn’t hide that it was missed and we had lost the ability to use it as leverage with the offer we had currently been entertaining. There is no doubt I lost several thousand on not being able to leverage the two offers I had at the same time. -Another total breakdown…. there was an FHA requirement that I had literally asked about when the buyers requested to switch from FHA to conventional. I was told it should be fine. Well, 3 days prior to close, FHA said the requirement had not been met and the sales agreement had to be thrown out and completely redone adding 8 days onto the process not to mention the stress of having to go through the entire sales process again (another appraisal, more inspection period, etc). -The correct fee I was quoted was not included in the sales contract they sent to sign. I had to send the sales agreement back twice to correct the fee. This happened again at closing as they again added and extra .05% and had I not paid extremely close attention to ALL of the paperwork, I would have been out $2500 just for clerical errors. -I was really looking forward to the open house they originally promised and noted in his paperwork. When I inquired when it would be I was told they don’t do open houses because they are basically a waste of their time as they “don’t sell houses”. Not sure why they tell you they will do that when they have no intention of holding the open house but will never bother to tell you that. -When they sent the original listing doc which included the private notes to other realtors, they requested buyer realtors to communicate only through email, hence missing the offer. I could not believe this was how people would handle a 500k transaction with literally everything through email (again so administrative assistants would handle everything). - There was a number of times I received NO response at all to texts. Unless I followed through with additional attempts (days later) nothing would have been said. I can only imagine what the buyers agents went through trying to get questions answered. They had a terrible relationship with the buyers agent and blamed her for everything that went wrong (which was a lot). Please, do yourself a favor, and hire someone that prefers quality of quantity as far as transactions go. There are PLENTY of discount realtors who do so much better of a job, and thankfully I have found one. While these people were nice enough, their obvious priority is bulk sales and their bottom line.