DO NOT SELL WITH REBELLE.
I am an experienced second-hand seller with physical shops, Ebay, Vestiaire Collective and REALREAL.
I have currently 820 items on sale with Rebelle (ranging from Hermes/Chanel to Karen Millen).
I have numerous issues with Rebelle, their checking time is usually 20 days and I have to write an email asking to confirm the status of the item.
They take a long time to send the item back if it does not match in someway.
Then on the 1st of May, I sold a Dior clutch bag for £1,200. I had to email Rebelle on the 25th of May to confirm status when I would receive payout for the bag. Rebelle (staff name Alexandra Pfeifer) emailed back saying this:
'Dear Lisa,
yes unfortunatley the buyer can always cancel, until the item has not been shipped - with or
without flaws. Thats how it is mentioned as well in our terms and conditions.
I am really sorry for that but do understand how you feel.
Kind regards
How would you rate my reply?
Great Okay Not Good
--
REBELLE - Alexandra Pfeifer
Customer Care Representative
So basically if you sell on REBELLE, even if the photos and item description all match and someone buys your item the buyer can cancel the sale.
So you can WASTE TIME adding the item online (photos and measurements), then physically go (spend money on transport) to the Postal Office to send the item, wait a long and long time and have to email them yourself to check status of an item (even more dissapointing if it is an expensive personal item) for them to let you know that the buyer changed their mind.
Ebay policy does not even allow this, ONLY if the item does not match the description, and not if the buyer simply 'changes their mind'.
Furthermore, Rebelle commision is very high, they state 'sellers' can get up to 80% of the original price - this is a LIE, you get significantlly little of the shop price, and their commision eats away at it.
I am very disappointed with their service and will never sell with them again.
Just to add, I sold a Burberry dress for £250 in February 2020 and I only received it back in May 2020 after about 10 emails, and there are plenty of examples of this in just my own case.
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