Live chat customer service here is above and beyond. They'll stick with you through out the process and answer anything you need to know instantly. As my first time rendering from a render farm with a big scene I didn't know what to expect price wise but my experience with them is that your estimated cost can end up being scarier than what it actually turns out to be in the end. I'm sure that's not every case but have been pleasantly surprised with every project I've rendered with them. The plugin for C4D is user friendly and tutorials are a helpful guide on top of it all. Definitely recommend!