Gerph was SUPER helpful on the live chat. a REAL HUMAN. :D As first time users - we had a few issues to get through - but the Rebus system is very good and every issue we had was resolved within the hour. Its great that you can render in layered .exr through the vray frame buffer - (other render farms don't offer this support!) The in app plugin works well - and does what it needs to - (gathering and preparing our max scene for upload onto servers) - no complaints there. everything is automated smoothly - payments - invoices - account updates - all seemless. am happy to have used your services!