I had an extremely disappointing experience with RebusFarm, leading me to strongly advise against using their services. The core issues revolved around inadequate customer support and unexplained, inconsistent pricing for rendering services. Firstly, the customer support was frustratingly slow and inefficient. The first support agent I chatted with unexpectedly left the chat after about 45 minutes without notice. I found myself repeating information and waiting for prolonged periods without any substantial help. The representatives seemed unprepared to handle my queries, resulting in a waste of time and adding to my frustration. The most significant issue, however, was the inexplicable increase in rendering costs for resubmissions of the same scenes for redos. Redos by the way were a result of the RebusFarm system not handling Cinema 4D’s Takes system properly. Despite multiple assurances that the scenes were identical in terms of settings, materials, and lighting, I faced a drastic and unexplained cost increase for each subsequent render. For example, one render cost 12.75 RP, while a subsequent one skyrocketed to 41.89 RP. This inconsistency was not justifiable, especially considering my familiarity with rendering processes and the fact that these scenes rendered locally took equal time. Customer support failed to provide a satisfactory explanation for these discrepancies, resorting to vague justifications about changes in lighting and materials, which were not applicable in my case. Their inability to acknowledge the possibility of an error on their end or to offer a viable solution was deeply concerning. It felt as though they were avoiding the issue rather than addressing it head-on. In conclusion, I am thoroughly dissatisfied with RebusFarm's services. The combination of poor customer support and inexplicable cost increases for identical rendering tasks is unacceptable. I strongly advise potential customers to consider alternative rendering services to avoid similar experiences. I have decided not to use RebusFarm again after my current credits are exhausted. This has been an unfortunate and costly lesson in the importance of service reliability and transparency.