Although I received most of a new Neon Pro V Rowing Machine in a flimsy, plain cardboard box, Recovery for Athletes (RFA) did not recognize this was a problem! My husband with PD needed a rower at home ASAP, so I just took photos and assembled it for him, hoping it would work. It did, so no one at RFA cared if someone else had once owned it and that his First Degree Fitness (FDF) USA distributor had shipped it to us without its original box. Even the 2 accessories that came in the big box with the rower parts were obviously returned items! No one cared but me. I expected much better customer service - from both companies. I am too cautious to ever knowingly take such a big risk by purchasing returned gym equipment, especially when poorly packed for shipping. I do not appreciate that risk being forced upon me by RFA and/or FDF. I received no explanation or apology from either. Since neither company accepted responsibility, it could happen again to someone else. Therefore, I will never do business with or recommend RFA (or FDF) to anyone. If I had more time, I’d report this matter to the BBB for how it was almost totally ignored.