I purchased the Stages SC2 bike and received it 2/12/2021. It arrived damaged. I sent photos and details to Recover for Athletes customer service. Today is March 19, 2021 and the bike is still not usable. RFA customer service is elusive at best. The shrugged it off to Stages for them to handle it, but didn't set up a ticket or just didn't actually contact them when they said they did until weeks after I informed them of the damaged bike 2/12. Did Recovery for Athletes offer me any assistance? No. Did they offer me a discount or replacement? No. As of today I've been contacted by Stages Cycling and the parts are being sent to a tech who will install them--henever that will be. This was my first, and now last purchase from Recovery for Athletes. I took a chance on them, read their about page and the why buy from us page, "Here at Recovery for Athletes, we pride ourselves on putting the customer first and providing world-class customer support. Well, everyone says that, so what makes us different? Well, there’s many reasons. First, our founders are professional athletes, having trained in their sport for many years and having used the best recovery equipment along the way. We believe in our products and we know they won’t disappoint. Second, we make our best effort to make sure you receive absolutely everything you need and then some. We’re always a quick phone call or email away. Give us a ring and you will never look back on your decision to purchase from us." --I do wish I purchased elsewhere.