The day I ordered a Stages bike from them Recovery for Athletes they were the best price option for my region so I opted to order through them. Their communication concerning delivery lack much to be desired. As others have stated, the equipment I purchased was shipped direct from Stages. RFA acts as a middle man as best as I can discern. After over one week of my order status being listed as unfulfilled I reached out to RFA and was told Stages was not shipping because they were "taking inventory" that week. This struck me as odd as people on the Stages Facebook group who ordered direct from Stages after I had ordered had received their identical product. Two weeks after placing order shipping status still showed as unfulfilled. I contacted RFA again and they said it should ship "soon" and that the delivery company would contact me to schedule a drop off. That night I did get an update with a FedEX tracking number and delivery date and time with no opportunity to schedule. So I arrange my schedule to be at my home at the time of delivery. Day of (supposed) delivery, I get an email from FedEX 4 hours prior to delivery stating the bike had been delivered... but it wasn't at my house! I reached out one more time to RFA to see what's up. RFA associate told me, "because FedEX has damaged bikes in the past we ship to a third party, they will contact you in the next two days to setup delivery" So, J. B. Hunt is going to sit on it four days before shipping it to my house. They won't let me come pick it up; they have to deliver. I understand the logic of why they choose to ship in this manner, however I wish they had explained the shipping process at the time of order, or at the very least the first time I reached out to check on my order. In all honesty, I now wish I had ordered direct from Stages as most of the people on the FB group report delivery within a week of ordering. If RFA had been more transparent the first time I asked for the status of my order they would have at least received 4 stars, and may have even earned more business from me in the future.