We placed a pre order on 29/7/21 for two mats (Tracks and Gatherings). We then were billed and invoiced twice for this order totalling $449.70. I called to report this error to your helpline and was told that the duplicate order was our fault. As such the only solution offered was to send back the duplicate order. This would cost us approximately $40 in shipping ($19.95) each way for a product we did not order and were incorrectly charged for. The company refused to cover the shipping cost. I have been extremely dissatisfied with this customer experience and the lack of support by your company to remedy the error in a satisfactory manner. I also tried to resolve this by emailing a manager and was basically told by the same helpline staff member that the order error was my own fault and that Recycled Mats wouldn't offer any solutions. Why would I place two identical orders and pay shipping twice?!? Very disappointed by the conflict resolution offered by Odette.