My husband got a red letter day gift for a 4 by 4 experience in Dorset which he was excited about. When covid hit it was obvious that he couldn't use the voucher but it was open for a year so when restrictions were lifted he booked the experience with the company red letter day use. He got confirmation and details of the date and time via email One week prior to the day he got an email reminding him that he had an experience booked and it reminded him of the day and time. We travelled to Dorset and after the 2 hour drive we got to the farm to find it deserted......we eventually found someone on the farm who said that the company had ceased trading a long time ago and several people had turned up over the last month the same as us i was mortified, if this was the case why were we not contacted to say this, why did they send an email reminder a week prior and why can you still book this place via their website! interestingly the email also stated that we had to give 2 weeks notice to cancel or we lost our money I would NEVER use red letter days again because of this experience, i know covid hit some retailers but there should be a system to contact those who booked experiences that cant run and refund issued This was a birthday gift....so if you are expecting a good day and a great surprise be warned of our experience