We had a dreadful experience with Red Letter Days. We purchased a voucher for the Lea Valley Whitewater centre. Red Letter Days took our money immediatately. In return they sent us a very vague code and told us to book through the centre itself. We tried to book on line but the code given by Red Letter Days did not work. It has been impossible to contact the centre itself and Red Letter Days do not answer their calls either. We've been trying to contact them for three days now. They should issue codes that work on line, especially in the current circumstances. They should also be contactable so we can sort these things out. I am finding many companies are now using lockdown restrictions as an excuse for lack of service, shoddy service or no service at all. They are quick enough to take my money but not so quick or even available to resolve problems.