This is by far one of the worst customer experiences I have had ever. I used their online chat and was given a phone number that when you called stated 'It was not operational!' 1st live chat person kept me waiting so long between answering my questions. I queried it and she said she was delayed as helping other customers! gave up as waited so long. Second live chat person helpful. I therefore ordered the experience he suggested but when confirmation came through it was for the wrong experience and location. I had ordered direct through their website using the order number shown, so was mystified how that had happened. I found a head office number to call and waited 25 mins to speak to someone who said she had changed my experience to the correct one, which I was relieved about as an expensive experience. She said she would send me an email confirmation with new booking details and codes. She then sent two emails with 7 attachments each (I had only booked experiences for 3 people). I therefore had to go through 14 attachments and when I entered the codes into the website they stated voucher codes not valid! fortunately one code showed the number for the car company to book the experience directly with and I called them who were really helpful. He mentioned this happens regularly with Red Letter in terms of issuing incorrect codes, not a great endorsement for a partner you are working with! he finally booked the correct 3 experiences. The whole process took 2.5hrs to book and resolve all these issues. I called after the booking was done to complain and phone lines not operational again! these experiences cost over £500, so it was expensive. I emailed twice to advise codes incorrect and the issues I had experiences and no-one has had the courtesy to reply in 3 days which shows how poor their customer service is. Dreadful experience. I will never use Red Letter day again. Avoid at all costs to save yourself what I went through!