I have just been on an online chat with a represntative, who ended the chat as in their words were bored going round in circles and felt they would not be able to sort the issue and I would have to sort myself. They do not have a telephone number and this is the only means of contact, therefore they need to ensure they can, and do resolve issues. Bought theatre tickets in west end and Afternoon tea in Harrods (£229) for wife and sister in law. Went to book and no tickets available on most days in most shows unless you spend a fortune upgrading. To make matters worse if you book the two experiences yourself, you can do so cheaper than the original voucher before they have the cheek to try to charge you more. I do not expect a bog standard response from red letter days as most have recieved below. All I requested was to book reasonable seats to a show we could attend (that were available and as mentioned cheaper on a different booking site) on our voucher already bought. Please, please, please spend the extra 5 minute booking them yourself Do NOT USE this awful joke of a company!