Bought a voucher for spa day with afternoon tea, couldn't find a spa day experience where you could have afternoon tea onsite. They wanted to make a separate afternoon tea reservation somewhere a close to the spa!! Never had a spa day where you have needed to get dressed and go offsite for refreshments but ok. Paid to upgrade the package in hope of finding something suitable, after being on a call with operator for 90 minutes he agreed the package sold wasn't really what was available and agreed to provide a refund within 10 days. 2 months and 5 contacts later I am still waiting for a refund.