Would give 0 stars but it's not an option. Booked an experience gift, relative went to book the day, told it no longer available & to pick something else. Picked something else, had to pay extra, then a family crisis prevented relative from being able to attend. Useless Red Letter Days said they couldn't cancel the booking or give a refund! The whole thing is a big scam. We're out of pocket with no experience. Red Letter should be exposed for the scam artists they are. Would NEVER use them again! And it's lazy that all their responses to complaints all read the same - bog standard waffle & NO customer care