I had a £39 voucher to use. Went to spend it in June 2023 and £30 of it had been used by someone else for something in Sheffield (I live in London). Clearly an error on Red Letter Day's side but they made me wait a week for them to investigate and didn't get back to me so I tried again (July 2023) and they they referred me to "Buy a gift" who said I had to flag it as fraud but promised they would compensate me once the case was resolved. This process took a month and predictably the police were not able to do anything about it. Informed the "buy a gift" contact who didn't reply then nor to a weekly chase email. Went back to Red Letter days (Sep 2023) who after an hour of painful messaging essentially said the investigation is closed and its out of their hands. Exceptionally poor customer service for a company who promised to compensate and then went back against their word. Issue could have been resolved if they admitted the error was a security fault on their end and just reinstated the £30 that was taken from me.