PLEASE DO NOT TOUCH THIS COMPANY WITH A BARGE POLE!!!! As previously reviews have said, it is virtually impossible to book an experience. They quickly took m money to upgrade a voucher I was given as a gift. The only way of contacting them is through an o line chat. Fortunately I downloaded all the chats as the operators were not interested in helping in anyway. Five times they promised to send me an email but none ever arrived. They stated the emails could take up to 30 minutes. Mine didn’t arrive after 2 days. The refused to refund my money until I told them I had referred the case to the fraud team through my bank.