What an absolute shambles of a company. Received a RLD £150 voucher as a present, thought it would be nice to use as a 2 night stay so chose this option, received another voucher which is really just a piece of paper. Picked a hotel which was an additional £142 but thought best check with them that they recognised RLD. The owner had never heard of RLD which doesn't inspire much confidence when their hotel is listed on RLD website! When I put this to RLD they said this may be because their bookings are done through Expedia, this was a new twist to the saga. They said they would price match Expedia which was some £100 less than what RLD were asking but I would need to pay the extra £142 first and provide all the relevant details as a price match once I had been. I gave up in the end as I had no confidence that they would actually make the booking and I'd turn up at the hotel with only my piece of useless paper! What a nightmare of a company!!