**RANT ALERT!** I recently (Dec. ' 16) activated my Red Letter Days gift which was advertised as a 'Dinner and Les Miserables Top Price Tickets for Two', but what I was actually activating was a dinner and Les Miserables (reasonably priced!) tickets for two - let me explain! Upon reading the words 'Top Price Ticket', I thought like most people would, I'd be getting a (you guessed it!) top price ticket. So I checked the available seating in the theatre and found two seats I wanted in the dress circle - I proceeded to phone the number given which puts you in touch with a company called Encore and was told that I couldn't have those seats as they were (you guessed it!) top price tickets. Instead I was offered two seats three rows from the front, so not the cheapest in the theatre but certainly not the top end either! To be honest it wasn't the price of the seats that mattered to me, I just didn't want to be that close to the stage and was left somewhat frustrated when Encore explained to me that I needed a different package which allowed me to have (you guessed it again!) top price tickets. They suggested I go back to Red Letter Days to see what they could do for me....anyway what followed was numerous phone calls to the Queen's Theatre, Encore and Red Letter Days, and no one could resolve the misleading package that is being sold to the public. Red Letter Days explained to me that Encore put the package together and all of the blurb that goes with it - they also agreed with me (on reading all the fine print) that they couldn't see any reason why I couldn't have the seats in the dress circle but that there was nothing they could do except phone Encore to ask them why!? Red Letter Days have told me that they are going to "look into this" but as yet I have not had an update....! My advice to Encore and Red Letter Days is simple, reword the package title taking out the words (you guessed it!) top price ticket and also when you get it wrong, hold your hands up, correct the situation (i.e. write off the loss) and learn from it (i.e. change the wording). It's not rocket science, just a lack of attention to detail and poor customer service! To add balance to this rant I have to say that everyone I dealt with was pleasant (only reason for the 2 stars) and I was offered a refund that I rejected. The package as it stands is okay for what it really is (Reasonably priced Les Miserable tickets and dinner for two) but what I have experienced in booking my birthday gift, has left me feeling miserable!! : (