Carefully read all the terms of the Experience I brought for my 11 year old boy at Zipworld, the words were " if under 18 a parent must there, not a parent will need to participate!" bearing in mind this would cost me another £50. Spoke to a customer service representative who confirmed this description would need to be amended and that I would receive a refund in a few days 1 1/2 months later still no refund. Went through Resolver website to chase my £50 still nothing will continue to escalate this until I get my hard earned money back in my account. All I can assume is that the company is going into Administration what other reasons fit for not paying the money via BACS straight away?????