We were given an Indulgent Escapes overnight break and booked the Billesley Manor Hotel as it had a spa, when we were on our way we called to ask a question but we were advised that the spa was shut, we called Red Letter day to see if we could swap to another hotel and they arranged for us to go to the Mercure Kiddeminster as they had a spa - BIG MISTAKE - the rooms were filthy and mouldy, the wallpaper was peeling off every wall, the food was awful, the staff were scarce and the spa was the local leisure centre which was jam packed with children having lessons on how to jump in! I complained to Red Letter in a lot more details but still haven't received any response 1 month later