The gift of afternoon tea was exchanged for an extra fee for a lunch in London in July. The providing hotel refused to honour the voucher and my booking because allegedly there was no chef. I travelled 60 miles for this special event with a friend to be turned away. I had no response from Redletterdays customer services. My local Citizens Advice bureau explained that Redletterdays has been in liquidation since May 2019 yet it's still trading. No response to a further letter to Redletterdays liquidator/customer services. The gift giver and myself have both lost money including travelling expenses. Definitely would not recommend this company.