Customer service was brilliant, my wife and I had to call twice within 30 minutes. I was gifted a Red letter day card with a value of £100. In order to redeem this card it took us over two (2) hours from start to finish. I scratch off the rear authorization code, This is where the fun FRUSTRATION starts.............. we opened up the page and it asked us to enter the security code, well there is nor security code, then we decided to enter the authorization code, NO this wasn’t right, there is another longer number which we tried, NO this wasn’t right. Both of us started to read through the ‘simple guide’, No we then reverted to call the telephone number, after several pushes of different digits my wife gets connected to a very helpful young lady. She asked us if there were hyphens in the security number, my wife said There is no security number, but there is an authorization number, the young lady said SORRY, the authorization number is the security number but DON’T enter the hyphens. This we did and success.........or though we thought.......... we then tried to redeem for a meal which then told us we had EXCHANGED the voucher. We had to call the telephone number again, a different young lady answered and again very helpful. She said after our first entry we should have been sent an email, Well we had but this was sent into our spam emails which couldn’t be altered in anyway as it was classified as spam, Further emails were sent by redletterday which were successful. Still no booking made as we now have to contact the said restaurant we want to eat at, this was now being completed, but NO red letter day say this was NOT successful try again, then I get an email from the said restaurant saying Thank you for booking a table. Never again, Customer service excellent but the procedure was diabolical. Mick