Received as a present for our wedding have struggled since 2018 to book anywhere to go as the companies do not get back to you when you ask them if they have availability for particular dates - how are you supposed to book anywhere? Asked for a refund was told not possible use it for Christmas presents for people! Haven’t spent any of it on ourselves - voucher runs out in July & obviously we’re not going to be able to use due to the virus which I would class as exceptional circumstances and still will not refund! Ruined our wedding present, more than happy to take your money but customer service is shocking I would recommend using a different company if you want to purchase a special experience for your friends or family