There are far fewer options available in Scotland for Red Letter day experiences. I managed to spend half my voucher value and was advised I had an extended date to use the rest, I mistakenly read this to be the 26th of April, turns out it actually was the 20th. So when I logged on to use the remaining voucher I couldn't find any sign of it. I thought red letter day would be happy to help reinstate the expired voucher as it was to the sum of £100 and these days most companies like to keep customers happy. They were willing to reinstate it for a fee!!!! £25 to start with, which I then managed to get them to reduce to £15 and then further to £10 fee (with phone call to the supervisors manager). Although the guys on the phone were polite, I find it shocking that they think it ok to just 'keep' £100 of someone's money because they mistakenly didn't get to spend it in time, it's akin to theft! I might have understood where they were coming from had they made more of an effort to inform me of the vouchers date by email after spending the first half of the voucher or even to say you have 24 hours left to spend it but they didn't. I would stay clear of a company with such awful policies.