I loved my 10.8 ride board. Had it over 4 years when it developed a leak. I thought it was a inlet valve, so replaced it. The real leak was the deck de laminating around the valve. I contacted the outlet I purchased it from and another retailer to source a repairer. Both could not help and suggested I contact Red. I did that by email with no reply and then later phone and got onto a rep. He wanted details of receipts, serial number ,photos and who I have contacted to try and get it fixed. I responded with everything except the receipt as I did not keep it and there was no serial number I could find. He was of no help to me at all and I felt I was a problem he wanted to get rid of. This board has been maintained well and only ridden on still water. I now advise friends not to buy Red, just buy a cheap one and you won't be disappointed.