I would never book again with red awning, they are quick to answer calls and emails until they take your money. The house we booked at encore Resort 7708 Fairfax in Kissimmee Florida had issues from Jacuzzi not working, no cushions on the pool chairs (just the metal base), leaks in living area coming from the bathrooms, broken fridge draws, broken ice machine plus plus. I have pictures of everything. Called the company a hour after we arrived, they made all promises but never came through. They simply lied and wouldn't reimburse us a penny. This house is far from elegant, pictures are deceiving, it's run down and ugly. Do not use this company, you cannot trust them. I guess there's a reason this house is for sale, so many nasty reviews. The property manager Bonnie sawyer is a waste of time. She lied every day and I have all the calls and text saved for proof. Stay away. Go with jeeves and get a better deal. I received an email 2 weeks after we left that the microwave is broken? 2 WEEKS LATER. The house was inspected and cleaned 10am on October 22nd and I took pictures of the cleaning crew. They did not give us late check out because some family was checking in per our conversation. They are trying to pin a broken microwave on us when other guests broke out. Hey we are fully kosher and are not allowed to use a non kosher microwave.. We have no way of burning it out, there is no self clean option. Red awning is a SCAM, WORST COMPANY EVER. I will keep posting about our awful experience because they ruined our trip.