1382 w ocean view ave Norfolk Virginia We had an incredibly disappointing experience at this property. We arrived on December 26th at 4:20 PM (after a stated 4 PM check-in time) to find that the cleaners had not been there, and the property was in the same state as it must have been when the previous guests left. Five minutes later, the cleaner arrived and claimed they could have the property ready in 10 minutes. We politely encouraged them to take the time needed to clean properly, as the property was nowhere near guest-ready. We contacted Vrbo and were given the property manager’s information. When we reached out, the response we received was rude and dismissive. The property manager insisted that the cleaners could adequately clean the property in 30 minutes, which we found highly unrealistic given the condition of the rental. This completely undermined our confidence in the management and their commitment to cleanliness or guest experience. Unfortunately, this lack of professionalism and disregard for basic hospitality standards left us regretting our choice of this property and we made the decision to cancel our reservation and now have to deal with refund process. We also took pictures to document with vrbo