I booked with Red Awning. We were traveling with two dogs so I was specifically looking for pet friendly places. Their "Comfortable Condo in the Heart of Bronzeville" (Chicago) listed "PETS OK" on the listings homepage and under amenities. They also listed "pet-friendly accommodations" under the property description. Their Standard Rental Terms Summary listed "No pets are allowed unless the property is listed as Pets OK." We were called a few days after our visit saying the local residents observed us with pets and an additional $126.56 would need to be charged. We didn't agree to it. Around 3 weeks later, Red Awning charged it without communication. We disputed it with our CC company and we notified Red Awning. The credited the charge back. They requested documentation to support our dispute. We provided the 4+ instances on their website that listed the condo as pet friendly. They did not reply. Four weeks later, they charged the $125.56 again without any communication to us. It's worth noting that they have since updated their listing as follows. "Please note that this is a pet friendly property. A fee of $25 per pet, per day, is applicable for guests bringing pets."
6 days ago
RedAwning.com has a
1.1
average rating
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