Quality Footwear, it ain't... Purchased a pair of boots which, when loosening the laces to enable me to get my foot in, the metal eyelet in the hole for the laces popped out and proved to be very poor quality. Followed the instructions on the enclosed return slip and as outlined on their website, sending the boots back via registered post - not cheap. I contacted them via email stating that it was poor that the customer had to foot the cost of the return postage when the product was being returned because it was faulty. I received a reply that stated had I contacted them before returning they would've used their returns service at no cost to me. I requested that they reimburse me for my return postage. They wouldn't, claiming that I should've contacted them first. I advised them that there were no instructions anywhere to contact them first in cases of faulty goods. They told me the instructions were on the returns slip included with the boots... I can assure you there was no such instruction. Neither is there any advice regarding this on their website. The only instruction is the recommendation that the product be returned by registered post. I challenged them on this and since then there has been complete radio silence. They do say you get what you pay for. In this instance my recommendation would be to avoid Redfoot Shoes at all cost!