Terrible company Terrible company, poor communication, poor customer service and very poor product received. Ordered a pair of boots at a cost of £199.99 plus £2.99 postage. What arrived was not only a different boot to the one i had ordered but they were also clearly used with marked soles and scuffs to the uppers. In addition, the box it arrived in was bashed and torn, there was a very long human hair inside one of the boots and the packaging was ripped and just chucked in without any proper packing at all. As others have experienced, the communication with this company is incredibly poor. Further, the returns process (for a free return) was to deliver to a drop box involving a 12 mile round trip! I requested an alternative and was advised I could return but they would only reimburse me to the value of £3.00. No courier company could offer the correct insurance for this price and as such I paid £10.50 to return these boots. Several days have passed since the boots were signed for back at their return depot and today I received a partial refund of £199.99. So, they haven't honoured the £3.00 return postage and they've kept my original £2.99 postage, even though they sent me a pair of used boots which were not even the ones i ordered. So for the pleasure of ordering from this company I am actually out of pocket to the tune of £13.49. I have since purchased an alternative pair from Redwing who have proved to be excellent and I would recommend you go there instead. There is nothing positive to take away from the experience of purchasing from this company