I have ordered before and never a problem. It does take awhile to get your product and that’s why I ordered on the their Cyber Monday sale 11/30 Today on 12/23 my order still hadn’t shipped. I am extremely disappointed and will not be ordering again. I advise anyone who orders from this company to order 3-4months in advance. The sad part is nothing I ordered was custom. It was tree stakes and a Christmas tree ornament. The only reason I’m giving 2 stars ⭐️ instead on 1 is because they refunded my order right away when I ordered. So now I have to go find 4 Christmas presents for family on the 23rd of Christmas. I try very hard to always support our military and family owned businesses but I will not order again from this place.