Same story as everyone else. What lights my fire is they're still ripping people off even though we're using PayPal. You would think was an overseas operation. I've dealt with these companies before. Orders placed in Jan... 3 items, one was supposed to be free but I was charged for it. Because I've been burned before, I save everything. Every email, take screenshots of what I've ordered, everything in a folder with my email service. Took me a little bit to get everything together. I do this because they will tell you they need an order # but when you go to your account page on their site, you don't have an account! So last night I got everything together and wrote them an email to their customer service. Laid it down like Clint Eastwood. Tell them you want your order immediately or you want a refund immediately. Say I've already spoken with my bank and if this is not resolved by the end of the week they are going to issue a chargeback. This morning I got an email that my order is on the way. There were two charges of $29 on the same day back in December. I don't have any saved emails or anything so I'm wondering if they just charged me without my permission. I'm not going to even mess with that, I'm just going to tell my bank exactly what's going on and I will dispute the charges with my bank and I will get that money back too.