I ordered (March 2021) the boy dinosaur at the time the parents did not have a name yet I ordered it without one. I also ordered a split monogram, I received that one. The dinosaur is still in production to this date for several weeks I called the 800 number, can't leave a voice mail, sent e-mails and contacted them through the website several times with no answers. E-mails and other means dated 4/28, 5/19, 5/21 and 6/8 asked if I could get a name on it and I was told no because it is in production and processed, Are you kidding me Brooke (Customer Service and Communications). If anyone would have answered phones/e-mails etc. this would have not happened. Very bad communication will not recommend this company. I ordered from them because of being veteran owned,. As of today, no good review from me. Maybe they can go back on the Kelly Clarkson Show to apologize for their bad job of customer service. If I could give them a -10 stars for the review I would.