Ordered two items in April 2021. Almost 4 months later there was no contact. I finally contacted the company. After complaining and threatening...they mailed a box to me with half my order and then sent an email saying my order was 'completed' - with only half my merchandise sent! I went to the website to complain and my order number was marked as completed. Still don't have half my merchandise. Always dealing with 'form' emails that don't yield results. Customer service non-existent. There is now an entire Facebook community who is complaining about this company. Don't be fooled by 5 star reviews that can be 'bought'! People do this on Amazon all the time to boost their rankings. Buyer beware. FTC now seems to be involved as well as the BBB.