Bottom line, do not order products from Redline Steel. Go local, support local. I bought some custom products from them as Christmas gifts. Two arrived, one hasn't. I've tried to contact the company via email 3 different times and not once have I received a reply. Both of the items that were delivered were warped. This was probably due to the cheap packaging and crappy 3rd party shipping company that I've never heard of that gives the packages to USPS. One of the items has a very slight chip in one area, so that shows they probably didn't prepare the steel properly before coating. The missing item is one that shipped a week before the other two and has been held up by OSM Worldwide. A few days after ordering, I began to wonder why I haven't received any sort of shipping info, so I started digging on the website. That's when I discovered the ridiculously long shipping times. So I found their chat box and asked where the order was at in the process and if it hasn't been started, I wanted to cancel because they failed to communicate the delivery times. The lady I chatted with just regurgitated what I already found out, offered no solution, and told me it's company policy that there are no refunds on custom items. I said if the items haven't even been started, there should be no reason that it can't be refunded. She never replied, but the following week I did receive a shipping notification for the first item, the one that is lost by the hands of OSM Worldwide. I'm all about veteran owned companies (I am a veteran as well, so I understand), but I draw the line at poor customer service. This company is best served by shutting their doors and finding another line of work where they don't have to deal with any sort of customer service. As for my solution, I will be contacting my credit card company to see if they can do a charge back for part of the order. Perhaps this would get this company to respond.