I placed my order in November before the Dec 5 deadline for Christmas, my credit card has been charged, it is now Jan 8, 2019 and nothing has arrived, I also got the email saying they were having difficulties, moving into a new facility etc, etc. I tried calling, not accepting phone calls, have emailed and etc, was also offered $50 off a future order if I have not gotten this order why would I place a future order, I have been patient, but am upset that there has been no reply since some time in Dec, I did see the apology video but this really does not make up for the lack of response, if there is no reply within the next 2 wks, I will contact my credit card company and attempt to get a refund