This company gives a bad name to both veterans and U.S. businesses. I ordered a monogram December 11, 2018. I did not expect it for xmas so was not in a rush for the item. However, I was surprised when the funds were debited from my account immediately, as none of the other online companies I deal with do this; they charge when the item is sent. this made me wonder if Redline was in financial difficulties, particularly as they continued to advertise their products very heavily. After 2 months of not receiving the item and not receiving any updates from Redline, I became worried and I tried to contact them I discovered that they do not take phone calls and that they also do not answer email on a timely basis. When I finally did get a response after 2 weeks, I was told that the item was in process and I would be notified when it was sent out. No dates or time frame was given. I went to the Alabama BBB and found hundreds of complaints about the delivery problems that go back quite a ways, not just for the xmas season of 2018, so it would appear that this is the way they do business. A conversation with the BB revealed that they deserve a D- rating. I filed a complaint of fraud with my credit card company which magically provoked a response from Redline about my order, tho no date of completion was given. I finally received my order (an 18 inch monogram) on March 6, nearly 3 months from the date of order. The item is satisfactory, but not worth the time and aggravation spent. I will NEVER deal with them again.