Shocking from store, the regional and then there boss Sold using Prescot Can’t communicate and lied asked for staff to not deal with it as we lost trust and faith and thought they were incapable at doing there job roll. Paid for full epc sent me certificates but old one they never replaced it till I told them, Attitude is bad never them always someone else’s fault Got told by regional on phone and email the only one dealing with the house was the manager wasn’t true and left with no communication and original team were thought was ok dealing with again and told me to bring keys in even though we haven’t sold and told us it’s not our house and we’re not insured so as you can imagine being in work and getting told you don’t have your house ain’t great and then the attitude she’s right I’m wrong had pay solicitor to deal with her. Rang the manager not his issue he’s moved Regional never replies Resulted in ceo complaint - he investigated but missed large chunks out to protect his friend the regional manager Then hides away/ then on holiday This is just some of the issues we have dealt with but the list is a lot longer would give a zero if I could