The burner plate has cracked 3 times in one year. I had to pay a service technician $350 to come out and tell me it was cracked and a new one would come under warranty. I paid the $350 again when the new one arrived to do the install but the new one was cracked to. So they sent another one under warranty. Again I paid another $350. So after just one year I spent another $1050 on service for a faulty burner plate. That was Jan 2024. Hear it is September 2024 and I turned it on one chilly morning and it lite then there was a big bang I can only describe as an explosion then it went out and did not come back on. I contacted the retailer who contacted Regency and they responded saying it is normal or the burner plate to crack although they had replaced it 3 times due to cracks. Now the retailer has no one to come out and service it and other Regency retailers will only service the ones they have sold? I wish I had never bought a Regency gas fireplace I hope this helps someone else avoid having these issues.