I haven't recieved any response from correspondence I sent to Regency directly. That was disappointing. No product support from the top. I had a lot of trouble with my REGENCY i1500 in the first 7 months. The door handle fell off during a blazing fire. I had to sit there, holding it shut for close to 3 or 4 hours because if I opened the door the fire came out and got bigger. I had to prop a heavy log there when I rushed to the bathroom. Another time the metal air pipe fell down during a fire. That happened twice and one time everything else fell inward too while a fire was burning. Very dangerous situation a fireman friend told me plus it happened multiple times. Pipe was replaced, door handle repaired, parts ordered. Almost 5 weeks and no new incidents. That's a record! *sarcastic I like the fireplace, the look, the hot air fan output, the warmth it puts out, but would I buy a Regency again. No, I would not. No one I know that I've talked to about this has ever experienced anything like it with their fireplace, nor have they heard of anyone experiencing this with a fireplace. I think I will take my chances and $$$ elsewhere next time. Just an honest review