We ordered some curtains from Regency but when they arrived I thought they looked much lighter than the sample. I went back to check the photos I had taken and realised the fabric was back to front. I contacted Regency and it turned out that the fabric was reversible. However at no stage did they tell me this and at no stage did they confirm which side I wanted. While they initially seemed willing to work with me to correct the issue (anyone with a 13 month old keen to be without window coverings in their bedroom for a week?) they then stopped responding. When I followed up a month later they did a complete 180. They claimed that the 'curtains had been made to the specifications' and that if I 'would like it to be the opposite way' they could re make the curtains. At our expense. Completely frustrated and disheartened by the turn around in customer service attitude and the unwillingness to work with me to find a solution. How was I meant to know the fabric was reversible if the 'experts' didn't even know? I don't feel like I deserve to be treated so cruely when it was their error. The curtains themselves are well made but absolutely not what I would have ordered and now I'm stuck with having to accept them or pay for them twice. I wish I had gone with another company. Be very careful with what you order. Now watch as they try to negate my review by discrediting me in their response. If you see a company attacking negative reviews by criticising the dissatisfied customer that should give you a strong indicator of their customer service values.