Sold a Dell monitor to us that was NOT advertised as refurbed. Home page states (as of 11/07/16) "...specialising in the sale of quality new and refurbished Dell computer products...". When speaking to them they explained their unwritten rule that "oh, anything that doesn't say 'New' is refurbed". They also implied I ought to have known given the price point! £199 is only fractionally cheaper than £220 that we paid 3 months ago. I hate to throw the book but this really doesn't wash with the Trade Descriptions Act. Not given them "Very Poor" because everything else was very slick and they were very polite.