Initially I was extremely satisfied with an amazing monitor for a cheap price, however after a couple of hours of usage I had realized the monitor was faulty. I was quite upset and worried since I did not think I had any warranty, nevertheless I emailed the company and they quickly responded with a monitor replacement or a refund. I had chosen the replacement and within a weeks time they delivered a brand new monitor, completely tested by their engineers and covered all the costs for the previous monitor's shipping. Even though things did not start too positively, it ended up with an amazing deal on a great monitor and extremely pleasant customer service. The team had emailed me all the details and were happy to send a refund if I wanted it. I completely recommend this company, 100% guaranteed to meet your exceptions and deliver the highest quality customer service.