Terrible Customer Service 0/5 After dealing with a situation that has taken almost 2 weeks, I’ve called several times and even emailed the company. Unfortunately, I decided to purchase my bus ticket through the RegioJet website. After receiving an email confirmation to the correct email address from their payment partner, I patiently waited for a ticket that never came. This confusion not only caused me to miss my bus, but I ended up having to pay for a second ticket for my trip, after waiting at the bus station for several extra hours. At no point was anybody sympathetic to my situation. Each time I called I was informed to “wait” and that my refund will be processed immediately. Finally, I emailed the company and got a very nice “The fact that the passenger enters the wrong e-mail and it is not delivered to the e-mail he wanted is not our fault. From our the ticket was sent to the e-mail address you entered.” To reiterate, I clearly entered the CORRECT email, since I received a confirmation payment from PayU (their partner). Honestly, don’t waste your time or your money on this terrible company. Pay the extra few dollars, because if anything goes wrong (literally anything), they will not help you out in any way, shape, or form.