I recently had a terrible experience with RegioJet and I want to warn others before they make the same mistake. Due to floods, the train service was disrupted, and we were promised a bus transfer to our destination. However, the information provided on board was completely different from what their customer support later claimed. Worse yet, their customer service was unavailable when we needed it most, leaving passengers stranded in the middle of nowhere with no clear instructions. While their support team later sent a message with a generic apology, it was clear they didn’t care about their customers or taking responsibility for their mistakes. It’s shocking how a company can treat its passengers with such disregard. In contrast, Czech Railways (CD), which also experienced the same issue, handled the situation professionally and compensated all passengers. RegioJet, on the other hand, failed miserably to provide any real support or compensation. If you value your time, safety, and peace of mind, I strongly advise choosing another company for your travel needs. RegioJet does not deserve your business.