Mine is not a flattering review due to persistent construction obstructions and staffing concerns. But, the competent associate arrives early and completes the necessary tasks. He has only fours hours to accomplish the day's tasks. He is diligent and fastidious. Phones remain unanswered. Telephone messaging has never been corrected. Center voicemail boxes, not including the associate's, are frequently full. The coffee machine is a malfunctioning mess even though the technician tried for two days to fix it. Sludge remains in the bottom of your cup. (I sent two samples to Dr. Pepper-Keurig headquarters.) And, it floods the surface of the counter. Constant overhead roofing noise and debris for two months coupled with parking issues make use of the lounge difficult. Timely notices are absent so there is widespread confusion and disappointment. ,It is not a good time to meet with clients who must use the service entrance. One monthly client is leaving for this reason. Others grumble. The house rules conflict with advertising regarding use of the business lounges. Staff has inconsistent explanations. Our new interim "manager" is unprofessional and inept. People use the rear entrance to avoid interacting with her. I have told the appropriate people about these things. Our new oversight manager is doing her best to remedy the issues. She does return calls and emails promptly. I will be happy to discuss in detail my observations and experiences. There is an email trail. I am still awaiting responses to open tickets from months ago. The issues have not been resolved but we have learned to live with the decreased level of service. Until the last few months everything was fine. My past reviews were always positive. The customer service rating below does NOT apply to the associate nor the new manager of three sites. COVID is no longer an excuse to withhold services. Thank you for reading these comments.