I have never in my life come across such egregious business practices. I will forever regret being naive and inadequately skeptical when I was searching for an office, which has now led to me paying $24,000 for an office that I cannot use due to covid-19. Had I done my research, I would have seen that this group is corrupt, greedy, and untrustworthy. But they lure you in with a cheap initial contract and nice facilities, and then the shady practices start to become revealed. They take your credit card information and automatically charge you each month, which would be convenient if the charges didn't vary every month. After they charged $3400 dollars, in addition to my monthly rent, I asked that my credit card be removed from the system. It took over a month and about 10 emails and phone calls to make this happen. And this was only after I had to go through the process of disputing the charge with the credit card company, simply because Regus wouldn't respond to me. Other charges would just show up, including "coffee access", which I never agreed to and was never informed would be an automatic charge. I only discovered that I was being charged for this almost a year into my lease, after I had not once used the coffee. Apparently it's your responsibility to "opt out" of that service without ever knowing that you had automatically "opted in". Then there's the rent increases. I'm a therapist, so it's important for my patients to have consistency and stability. Even though I was dissatisfied with Regus, I planned to renew my lease for the benefit of my patients so they didn't have to readjust to a new setting. As you'll read in almost all other reviews, they jack up the rent exponentially and do an automatic renewal. When I say exponentially, I mean a 75% increase - and they just hope you won't notice and it will automatically renew. If you do notice, it's a complete production to get them to lower it - involving anything from emails going unanswered, to them saying they'll request a lower cost and then not following up, to them then offering a mildly lower cost that's still an unacceptable increase. With each renewal, I was frantically reaching out to someone as the automatic renewal approached. Finally, at the beginning of covid-19, without knowing or understanding the impact of the pandemic, I resigned my lease for another year. Once I realized in early May that I would be unable to see patients in the office for a long period of time, I requested that my lease be terminated. Over the course of the next two months, I was given mixed messages and sent automated holdover emails while I continued to reach out, most contacts again going unanswered. I was eventually told that my request is denied. Meanwhile, a lot had changed with my own circumstances over those two months, and covid-19 forced me to change my life course, including my practice and my residence. So I no longer live in or practice in NY, which was explained multiple times to various Regus employees. Their responses ranged from insensitive to straight out disrespectful; but worst of all, they were not willing to work with me at all to find a solution. I consulted with lawyers, all of whom said that Regus writes their contracts strategically to give all the power to themselves and zero to the customer. Most contracts have a clause that states that in such an event as this pandemic, both parties are not obligated to fulfill their end of the contract - Regus, unsurprisingly, has this clause only for themselves. So that brings me to paying $24,000 for an office that is unusable to me. Regus has caused me sleepless night, stress, and tears in the middle of an already challenging time. They are now taking revenge against me in any way they can because I pushed back against and escalated their denial of my termination request. They are a huge corporation that has no interest in customer satisfaction at best, and individual suffering at worst. If this review is able to save even one person the hardship that I've endured through Regus, it will have been worth it.